Which specific tests should you use?
The following tests are useful in measuring the quality of your hires for restaurant positions:
- Verbal Reasoning
- Job Knowledge Test
Verbal reasoning tests assess an applicant's ability to digest large amounts of written and oral information, identifying whether the information given is true, implied to be true or completely false.
Applicants achieving a high score on this test have outstanding communication skills to manage the daily demands of restaurant work including, interactions with customers, the team, stockists and delivery people.
Personality tests can give insight into whether a candidate will be a good team and hospitality cultural fit – for example how they will build rapport with customers, how they will interact with their colleagues, how likeable they are or how aligned to company values they are.
The traits you are tested on are related to qualities you might expect for a team-oriented and customer-facing role such as a restaurant server, waitstaff or front-of-house team member. A perfect restaurant employee would demonstrate skills in the following, which a personality test can capture:
- Interpersonal skills
Job Knowledge Test
Job knowledge tests are particularly specific, measuring a candidates 'job readiness'. The test looks at working knowledge of health and safety, food hygiene and the hospitality industry. Job knowledge tests identify candidates who are less likely to require extensive training to carry out their responsibilities.