Claims Adjuster Test

The claims adjuster test assesses whether a candidate demonstrates the necessary key skills and traits to be a successful claims adjustor.

  • What is a claims adjuster test?

    A claims adjustor test helps employers determine whether applicants have the required behaviours and competencies to be an effective claims adjuster. The test can be used in the early stages of the recruitment process, ensuring that employers select the best applicants.

    Candidates are evaluated through a series of timed multiple-choice questions. These questions measure the necessary skills required for a claims adjuster, such as numeracy, accuracy, critical thinking, communication skills, and how well they stay calm when under pressure.

    Scoring highly on the test suggests that a candidate will perform well in a claims adjuster role.

About the Claims Adjuster Test

A claims adjuster works as part of an insurance company to investigate insurance claims, gathering and assessing relevant information to suggest an appropriate level of an insurance payout.

This test assesses whether candidates possess the required level of communication, negotiation, and problem-solving skills needed to be a successful claims adjuster.

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  • Why should you use a claims adjuster test for recruiting?

    The work of a claims adjuster is highly investigative. The role requires candidates with a high level of emotional intelligence, and also the ability to critically evaluate information while being empathetic.

    Shortlisting the most suitable candidates for a claims adjuster role can be time-consuming and subjective. It is often difficult to decipher whether a candidate demonstrates the skills needed through an application review or interview alone.

    The Picked claims adjuster test helps solve this problem by highlighting those candidates with strong numerical skills, those who can use their critical thinking skills to solve problems, and those who can perform well under pressure.

    Those candidates that do not meet the required benchmark can be excluded from the process, resulting in an objective and cost-effective recruitment process that leads to better hiring decisions.

    A claims adjuster test could also be included in the recruitment process for the following roles:

    • Claims Assistant
    • Loss Adjuster
    • Claims Handler
    • Public Adjuster
    • Insurance Adjuster
    • Insurance Investigator
Picked Sample Report

View a sample report

Results for the Claims Adjuster Test along with other assessments the candidate takes will be compiled to produce a candidate report. The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

How our test assesses claims adjuster skills

Candidates will need to answer a range of questions that measure industry-specific technical skills where applicable (e.g. Microsoft Excel), soft skills (e.g. time management), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. empathy). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a claims adjuster were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our claims adjuster test is monitored to ensure it is up-to-date and optimised for performance.


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    Fully accredited

    All our Claims Adjuster tests are written by accredited psychologists and fully validated.

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    For all levels

    We offer Claims Adjuster tests for all levels so you can assess all roles within your organisation.


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    Receive candidate results in real-time so you can make decisions in hours, not days.


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    Analytics dashboard

    Our full array of candidate performance metrics will provide actionable data on each of your candidates.

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    Candidate comparison

    Simple, easy-to-use candidate comparison reports mean you don’t need to be a psychologist to interpret them.

“We used Picked as part of our Finance Graduate Scheme recruitment and it was just what we needed – really simple to send candidates the link to complete and clear to see how they all compared. And great value for money!”
Christina, HR Director, Cancer Research, UK
Christina, HR Director, Cancer Research, UK
“Personality profiling allowed us to perform lookalike modelling of our most successful employees and use this as a blueprint for new hires.”
Nick, HR Operations, Airbus, Spain
Nick, HR Operations, Airbus, Spain


Is the claims adjuster test difficult?

The claims adjuster test is designed to be challenging, so that you can identify candidates that excel in the skills and competencies needed to be a successful claims adjuster. The test asks timed, multiple-choice questions that determine a candidate's skill level in the competencies and traits needed for the role.

What makes a successful claims adjuster?

Successful claims adjusters need to have strong attention to detail, a curious mind, and good situational judgement skills. The ability to communicate well, both written and verbally, and handle pressure, are also key attributes.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for 7 seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

What is the cost for Picked's claims adjuster test?

Picked operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

“Focusing on data reduced the subjective decision making from our hiring process and allowed us to reduce bias and make better hiring decisions.”
Izzie, Head of HR, iZettle, Sweden
Izzie, Head of HR, iZettle, Sweden

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