Travel Agent Test

A travel agent test is designed to help employers assess whether a candidate possesses the necessary skills and traits to be a successful travel agent.

  • What is a travel agent test?

    A travel agent test aims to determine whether a candidate has the core and soft skills required to perform in a planning and sales role at a travel agency.

    Candidates are asked a series of multiple-choice questions and evaluated based on their results. The travel agent test primarily measures an applicant's communication strengths and commercial awareness, as well as their numerical ability, planning skills and ability to work within a brief.

    Performing well on the travel agent suggests that the candidate would be able to confidently plan, promote and sell package holidays, and be a productive team member.

About the Travel Agent Test

A travel agent's job is to help customers plan, choose and arrange their holidays. They are usually part of a wider team in businesses such as tour operators, package holiday operators, and cruise lines. It’s their role to advise on all suitable holiday options within a given budget.

This test assesses a candidate’s competency in the core skills required to perform in a travel agent role, such as outstanding customer service and sales skills.

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  • Why should you use a travel agent test for recruiting?

    Shortlisting travel agent candidates based on resumes alone can be challenging, due to applicants stating similar levels of skill and employers not being able to validate their experience. It’s difficult to decipher who the strongest candidates would be in practice.

    A travel agent test removes this obstacle and gives employers the ability to easily distribute skills tests to a large number of candidates. The comparative data you receive back will give insights into how suitable each candidate is, making the hiring process more efficient. Candidates that meet the requirements can be moved to the shortlist, and those that don’t can be removed.

    The test will highlight how adept a candidate is with essential skills required of a travel agent, such as comprehension, numerical skills and commercial awareness. It also measures their general computer skills, interpersonal approach, ability to plan and meet sales targets, and geographical knowledge.

    A travel agent test could be useful for the following roles:

    • Travel Agent
    • Cruise Consultant
    • Corporate Travel Consultant
    • Travel Counsellor
    • Travel Agency Manager
    • Reservations Sales Agent
Picked Sample Report

View a sample report

Results for the Travel Agent Test along with other assessments the candidate takes will be compiled to produce a candidate report. The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

How our test assesses travel agent skills

Candidates will need to answer a range of questions that measure industry-specific technical skills where applicable (e.g. Microsoft Excel), soft skills (e.g. interpersonal), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. planning). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a travel agent were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our travel agent test is monitored to ensure it is up-to-date and optimised for performance.

Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

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    Fully accredited

    All our Travel Agent tests are written by accredited psychologists and fully validated.

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    For all levels

    We offer Travel Agent tests for all levels so you can assess all roles within your organisation.

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    Simple, easy-to-use candidate comparison reports mean you don’t need to be a psychologist to interpret them.

“We used Picked as part of our Finance Graduate Scheme recruitment and it was just what we needed – really simple to send candidates the link to complete and clear to see how they all compared. And great value for money!”
Christina, HR Director, Cancer Research, UK
Christina, HR Director, Cancer Research, UK
Travel Agent Test expert

Written by a Travel Agent Test expert

Our team of assessment experts is made up of I/O psychologists and psychometricians who are dedicated to making all of our tests as reliable, valid and fair as possible. They strictly adhere to best practices in the industry and stay on top of the latest innovations to ensure job candidates’ unique profiles of characteristics, abilities and knowledge are being measured accurately while minimising bias. They leverage decades of research and advanced predictive analytics to build assessments that link to outcomes that matter, such as job performance, turnover, engagement, culture fit and more.

“Personality profiling allowed us to perform lookalike modelling of our most successful employees and use this as a blueprint for new hires.”
Nick, HR Operations, Airbus, Spain
Nick, HR Operations, Airbus, Spain

FAQs

How do you assess a travel agent?

A travel agent candidate is assessed through a series of multiple-choice questions centred on skills desired in the role. These questions include complex hypothetical scenarios, to help gauge an individual's strengths and ultimately how suitable they are for the role.

What are the key skills required for a travel agent?

The key skills required to be successful in a travel agent role include:

  • Confident with sales
  • Creative marketing ideas and implementation
  • Outstanding communication and relationship building
  • Commercial awareness
  • Ability to manage budgets and targets
  • Excellent planner and highly organised
  • Good numerical literacy
  • Commercial awareness
What is the cost for Picked’s travel agent test?

Picked operates on a monthly or annual subscription basis. We have plans to suit your hiring needs, which you can find here. If you need something a little more bespoke, you can get in touch with us to discuss a custom plan.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

“Focusing on data reduced the subjective decision making from our hiring process and allowed us to reduce bias and make better hiring decisions.”
Izzie, Head of HR, iZettle, Sweden
Izzie, Head of HR, iZettle, Sweden

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