Zendesk Test

A Zendesk software skills test assesses a candidate's proficiency in using the Zendesk software for customer communications or sales-related tasks.

  • What is a Zendesk test?

    Various businesses use Zendesk software for multiple purposes, such as online customer support and customer sales management and tracking.

    The software package is an integral part of many customer-focused businesses as it enables the organisation to meet customers' needs when it comes to solving queries, updating customer information concerning sales, or aiding customers to solve their product-related questions.

    The Zendesk test is an online assessment used to identify a candidate's proficiency in using the software. Candidates who score highly on the test are likely to confidently use Zendesk in their role, ensuring that great customer service is maintained within a business and the correct processes are followed using the software.

About the Zendesk Test

The Zendesk software test is an online test comprised of multiple-choice questions that assess a candidate's practical understanding of the Zendesk software.

The test can determine candidates' proficiency levels in using Zendesk using the software package. Candidates who have worked within customer support or sales roles may be familiar with using Zendesk, but their experiences may vary.

Using the Zendesk test helps you determine a candidate's skill level in using the software, ensuring you shortlist the best candidates based on your role requirements.

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  • Why should you use a Zendesk test for recruiting?

    Zendesk is a popular CRM and service-based tool used in many customer-focused businesses. Many applicants may state they are proficient in using Zendesk, but proficiency levels may vary from one candidate to another. It is essential that recruiters assess software skills as Zendesk is an integral part of customer service or sales roles. Nonetheless, this is difficult to do through an interview alone.

    Picked's Zendesk test solves this challenge by providing you with an easy to administer and time-efficient way of shortlisting candidates based on their proficiency levels in using Zendesk. The test is beneficial in helping to identify those candidates from a large applicant pool who have the required skill level. The test can also be used to distinguish between candidates who have seemingly similar levels of skill.

    Using the Zendesk test as part of your recruitment process provides you with an objective way of shortlisting the best candidates based on the abilities and knowledge of Zendesk that you require for the role.

    When used in the early stage of the recruitment process, the test also provides a cost-effective way of narrowing down the applicant pool to only those candidates who have the required proficiency levels in using Zendesk. This means the latter stages of your recruitment process are focused on the best candidates - ensuring your recruiters make the right hiring decision.

    Proficiency in using the Zendesk is a requirement for many roles such as:

Picked Sample Report

View a sample report

Results for the Zendesk Test along with other assessments the candidate takes will be compiled to produce a candidate report. The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

How our test assesses Zendesk skills

In Picked's Zendesk test, candidates will need to answer a range of questions targeting an intermediate level of proficiency, from demonstrating knowledge across various Zendesk features and functions to set-up, administration and verbal reasoning skills. The test is designed to indicate how well a candidate understands Zendesk based on a final test score, which can then be compared to the scores of other applicants.

The multiple-choice questions consist of one correct answer and two to four distractors. The distractors are mostly generic mistakes or misconceptions, which makes the test challenging and helps measure a candidate's proficiency more accurately.

During the development process, the test was rigorously analysed to maximise reliability and validity in line with industry best practices. It was created and tested by experienced Zendesk and psychometric experts, and field-tested with a representative sample of job applicants who have varying Zendesk experience just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of Zendesk proficiency.

Our software tests are monitored to ensure they are up-to-date and optimised for performance.

Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

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    Fully accredited

    All our Zendesk tests are written by accredited psychologists and fully validated.

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    For all levels

    We offer Zendesk tests for all levels so you can assess all roles within your organisation.

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    Our full array of candidate performance metrics will provide actionable data on each of your candidates.

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    Candidate comparison

    Simple, easy-to-use candidate comparison reports mean you don’t need to be a psychologist to interpret them.

“We used Picked as part of our Finance Graduate Scheme recruitment and it was just what we needed – really simple to send candidates the link to complete and clear to see how they all compared. And great value for money!”
Christina, HR Director, Cancer Research, UK
Christina, HR Director, Cancer Research, UK
“Personality profiling allowed us to perform lookalike modelling of our most successful employees and use this as a blueprint for new hires.”
Nick, HR Operations, Airbus, Spain
Nick, HR Operations, Airbus, Spain

FAQs

What are the key skills required to be good at using Zendesk?

Zendesk is a computer software package so requires candidates to be computer literate. Attention to detail, good communication skills, and the ability to problem-solve under pressure are also key skills needed when using Zendesk.

When in the application process is it best to use a Zendesk test?

Using the Zendesk test in the early stages of the application process provides a fair and transparent way of shortlisting candidates based on their proficiency levels. This results in a cost-effective yet successful hiring process.

What is the cost for Picked's Zendesk test?

We believe in simple, transparent pricing. We operate monthly and annual subscriptions so you can pick the perfect plan for you. Don't worry if you're not sure: you can always upgrade or downgrade later, or speak to us to discuss the option of a custom made plan to fit your needs. This is all you ever pay – no set-up or hidden fees.

Can I get a free trial?

Yes, sign up (no credit card required) and we'll give you a 7-day trial completely free. You'll get unlimited access to create as many jobs and test as many candidates as you like. You can cancel any time and you won't be charged anything.

“Focusing on data reduced the subjective decision making from our hiring process and allowed us to reduce bias and make better hiring decisions.”
Izzie, Head of HR, iZettle, Sweden
Izzie, Head of HR, iZettle, Sweden

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