01
Who we are
Picked.ai is operated by Neuroworx Ltd, a company registered in England and Wales.
For candidate data in the hiring pipeline (screening, assessment, AI interview, scoring and ranking), Neuroworx Ltd is the sole data controller and is accountable to candidates directly, through the Candidate Data Notice shown at apply time. For the limited account data you (the hiring manager and your company) give us about your own organisation and team, we act as your data processor under the DPA. Section 5 spells out the boundary.
02
What you can use Picked for
Hiring real roles at a real company. That's it.
You may not use Picked.ai to score, rank or interview candidates for roles that don't exist, to evaluate your own staff, to train any third-party model, or to scrape, syndicate or resell candidate data we surface to you. We will close accounts that do.
03
Accounts and access
One organisation per Stripe customer. Roles within an organisation are shared with everyone you invite.
You're responsible for what your invited teammates do under your account. Single sign-on, SAML and SCIM are available on the Team and Business plans. You can remove a user immediately from /settings/team.
04
Fees, billing and spend caps
$0.99 per AI-vetted candidate. No seat fees, no annual minimum.
We charge in your local currency at the rate shown on the pricing page when the charge is incurred. Any promotional allowance (such as a free allowance of vetted candidates) applies only where stated at sign-up or in an order. Per-role spend caps are enforced by the platform: if a role hits its cap, syndication stops, the engine pauses, and you decide whether to raise the cap or close the role.
05
Your content, our content
Your job descriptions, candidate notes and decision packets are yours. The model outputs we generate for you are licensed to you.
We do not use your private content to train models for any other customer. Candidate-supplied content (CVs, screen audio, assessment answers, interview audio) is controlled by the candidate under Candidate rights, and surfaced to you under the terms each candidate accepts.
06
AI outputs and human-in-the-loop
AI scores are advisory. They do not make hiring decisions. You do.
The screening and interview may be a high-risk AI system under the EU AI Act. For it, we act as the provider and you act as the deployer: we build in the oversight, transparency and logging features; you apply meaningful human review and inform candidates as required of you. You must not treat a Picked ranking as a solely automated decision, and you must review a borderline score before acting on it. This human-in-the-loop step is by design and supports EU AI Act Article 14.
07
Suspension and termination
We can suspend for breach, non-payment, or legal and security reasons. You can leave any time.
We may suspend or close your account for material breach, non-payment, or legal or security reasons, with notice where we can. You can stop using Picked and close your account at any time from settings. When your account closes, your right to use the Service ends. Candidate data in the pipeline is handled by us as controller under the Candidate Data Notice; your account data is deleted or returned under the DPA.
08
Warranties, liability and indemnity
We provide the Service with reasonable skill and care. AI outputs are advisory and may be wrong or biased.
Except as expressly stated, the Service is provided as is, and we disclaim other warranties to the extent the law allows, including that AI output will be accurate or unbiased. Nothing here excludes liability that cannot be excluded by law, such as for death or personal injury caused by negligence, or for fraud.
Neither of us is liable for indirect or consequential loss, or for lost profit, revenue or goodwill. Each party's total liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Because the hiring decision is yours and you are the deployer, that cap applies in full to any claim connected with selecting, ranking, rejecting or progressing a candidate, including discrimination or unfair-treatment claims. The cap does not apply to fees you owe, to the indemnities below, or to liability that cannot be capped by law.
Indemnities. You indemnify us against third-party claims arising from your unlawful use of the Service and from your hiring decisions and treatment of candidates. We indemnify you against third-party claims that the Service, used as permitted, infringes their intellectual property rights.
09
Governing law
England and Wales.
These terms, and any dispute connected with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Mandatory protections under the law of your own country that cannot be overridden by agreement still apply. These terms are for business customers, not consumers.