Dispatcher Test

A dispatcher test is designed to assess candidates across the key skills needed to be successful in a dispatch role.

  • What is a dispatcher test?

    A dispatcher test is an assessment used to evaluate the proficiency of applicants wanting to work as a dispatcher. It is used during the early stages of the recruitment process to streamline the talent pool and ensure the strongest candidates proceed to the next stage.

    The test can be used to assess the key skills for a dispatcher role including critical thinking, problem solving, verbal comprehension and language skills, basic mathematics, attention to detail, and reaction time.

    Candidates are required to answer a series of multiple-choice questions under timed conditions, meaning the test inherently measures both the speed of work and a person's accuracy.

    A high score in the dispatcher test displays an alignment with the skills and qualities needed for the role, and indicates the potential to excel.

About the Dispatcher Test

A dispatcher relays information and coordinates service or schedules related to the transportation of equipment or personnel. Dispatchers interact with customer or client requests and organise the movement of individual workers, crews, service vehicles or equipment, to make sure they are in the correct location.

They need strong focus and excellent listening and communication skills, coupled with the ability to rapidly organise and coordinate multiple components.

The dispatcher test assesses a candidate's proficiency in these skills, to ensure you select the most suitable candidate for your vacant position.

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  • Why should you use a dispatcher test for recruiting?

    It can be difficult to differentiate between prospective employees using resumes or application forms alone. Often, candidates have similar levels of experience and it is tricky to ascertain what might make one applicant more suitable than the next.

    The dispatcher test is easy to administer across large applicant pools, and the data obtained helps to make the hiring process both more efficient and more effective – saving time, money, and helping to ensure the candidates with the greatest potential are selected for the position.

    The dispatcher test may be useful when recruiting for the following roles:

    • Emergency Services Dispatcher
    • Police Dispatcher
    • Fire Service Dispatcher
    • Warehouse Dispatch Coordinator
    • Long-haul Trucking Dispatch Coordinator
    • Rail Coordinator
    • Housing Association or Rental Company Dispatcher
Picked Sample Report

View a sample report

Results for the Dispatcher Test along with other assessments the candidate takes will be compiled to produce a candidate report. The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

How our test assesses dispatcher skills

Candidates will need to answer a range of questions that measure industry-specific soft skills where applicable, (e.g. time management), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. stress tolerance). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to work in a dispatcher position were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our dispatcher test is monitored to ensure it is up-to-date and optimised for performance.

Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

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    Fully accredited

    All our Dispatcher tests are written by accredited psychologists and fully validated.

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    For all levels

    We offer Dispatcher tests for all levels so you can assess all roles within your organisation.

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    Candidate comparison

    Simple, easy-to-use candidate comparison reports mean you don’t need to be a psychologist to interpret them.

“We used Picked as part of our Finance Graduate Scheme recruitment and it was just what we needed – really simple to send candidates the link to complete and clear to see how they all compared. And great value for money!”
Christina, HR Director, Cancer Research, UK
Christina, HR Director, Cancer Research, UK
Dispatcher Test expert

Written by a Dispatcher Test expert

Our team of assessment experts is made up of I/O psychologists and psychometricians who are dedicated to making all of our tests as reliable, valid and fair as possible. They strictly adhere to best practices in the industry and stay on top of the latest innovations to ensure job candidates’ unique profiles of characteristics, abilities and knowledge are being measured accurately while minimising bias. They leverage decades of research and advanced predictive analytics to build assessments that link to outcomes that matter, such as job performance, turnover, engagement, culture fit and more.

“Personality profiling allowed us to perform lookalike modelling of our most successful employees and use this as a blueprint for new hires.”
Nick, HR Operations, Airbus, Spain
Nick, HR Operations, Airbus, Spain

Dispatcher Test FAQs

What are the key skills for a dispatcher?

The key skills to work as a dispatcher include strong communication skills, the ability to focus and remain calm under pressure, and excellent logical thinking to assist with coordination of multiple elements. These skills can be tested using verbal reasoning, abstract or logical reasoning, and situational judgement assessments.

Is the dispatcher test hard?

The dispatcher test is challenging, so that it can identify the strongest applicants. The pace at which the questions must be answered is demanding. Candidates receive, on average, 40 seconds to answer each question, so must be able to absorb information and come to accurate conclusions rapidly.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for 7 seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

What is the cost for Picked's dispatcher test?

Picked operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

“Focusing on data reduced the subjective decision making from our hiring process and allowed us to reduce bias and make better hiring decisions.”
Izzie, Head of HR, iZettle, Sweden
Izzie, Head of HR, iZettle, Sweden

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