Receptionist Test

Receptionist tests are designed to evaluate whether job candidates have the core skills and traits needed to be a successful receptionist.

  • What is a receptionist test?

    A receptionist is often the first point of contact anyone will have with a company. It's their role to ensure external clients have a positive experience when calling or visiting that office, and that internal staff are kept on track with their own duties by providing administration support.

    The receptionist test determines how instrumental a candidate could be in the smooth running of an office. This test is best used by employers in the early stages of the recruitment process, to ensure the most promising receptionist candidates are selected.

    Using a series of multiple-choice questions, the test highlights the level of essential computer, organisational and time management skills a candidate possesses, as well as how polished their communication styles are.

    Performing well on this test demonstrates a candidate would be able to manage the inbound and outbound demands of an office efficiently.

About the Receptionist Test

A receptionist manages the inner workings of an office. The role requires a confident self-starter who is able to adapt to changing demands.

Receptionists are tasked with both routine and ad-hoc jobs such as answering and screening phone calls, greeting clients, booking travel or couriers, arranging meetings, sorting and distributing post, and keeping the reception area presentable.

The test will evaluate a candidate's proficiency in these skills, to help you shortlist the most suitable candidates for your position.

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  • Why should you use a receptionist test for recruiting?

    Identifying the differences between receptionist job applicants based on their resume alone can be challenging, particularly as it is a role focused on soft skills.

    A receptionist test removes this difficulty and gives companies the capacity to administer skills tests to large numbers of candidates. The comparative data you receive will give an unbiased insight into how well matched each candidate is to the role, creating a more streamlined hiring process.

    The test will show how adept a candidate is in competencies such as using computer programmes like Microsoft Office, and their ability to prioritise and multitask under pressure. It is also able to measure their problem-solving skills, level of organisation and communication strengths.

    Applicants that meet the requirements of the role can be shortlisted, while those who do not demonstrate the necessary skillset can be excluded.

    A receptionist test could be useful for the following roles:

Picked Sample Report

View a sample report

Results for the Receptionist Test along with other assessments the candidate takes will be compiled to produce a candidate report. The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

How our test assesses receptionist skills

Candidates will need to answer a range of questions that measure industry-specific technical skills where applicable (e.g. Microsoft Excel), soft skills (e.g. teamwork), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. detail orientation). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a receptionist were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our receptionist test is monitored to ensure it is up-to-date and optimised for performance.


Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).


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Instant access to our full testing suite.

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    Fully accredited

    All our Receptionist tests are written by accredited psychologists and fully validated.

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    For all levels

    We offer Receptionist tests for all levels so you can assess all roles within your organisation.


Energize selection process

Streamline hiring with our out-of-the-box tools.

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    Smart automations

    Automated actions such as alerts and reminders ensure a smooth candidate experience.

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    Instant results

    Receive candidate results in real-time so you can make decisions in hours, not days.


Make better hires

Improve hiring with bias-free, data-driven decisions.

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    Analytics dashboard

    Our full array of candidate performance metrics will provide actionable data on each of your candidates.

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    Candidate comparison

    Simple, easy-to-use candidate comparison reports mean you don’t need to be a psychologist to interpret them.

“We used Picked as part of our Finance Graduate Scheme recruitment and it was just what we needed – really simple to send candidates the link to complete and clear to see how they all compared. And great value for money!”
Christina, HR Director, Cancer Research, UK
Christina, HR Director, Cancer Research, UK
Receptionist Test expert

Written by a Receptionist Test expert

Our team of assessment experts is made up of I/O psychologists and psychometricians who are dedicated to making all of our tests as reliable, valid and fair as possible. They strictly adhere to best practices in the industry and stay on top of the latest innovations to ensure job candidates’ unique profiles of characteristics, abilities and knowledge are being measured accurately while minimising bias. They leverage decades of research and advanced predictive analytics to build assessments that link to outcomes that matter, such as job performance, turnover, engagement, culture fit and more.

“Personality profiling allowed us to perform lookalike modelling of our most successful employees and use this as a blueprint for new hires.”
Nick, HR Operations, Airbus, Spain
Nick, HR Operations, Airbus, Spain

Receptionist Test FAQs

What are the key skills for a receptionist?

Critical skills required to be successful in a receptionist role include:

  • Outstanding written and verbal communication
  • A friendly and professional manner
  • Organisational skills
  • Ability to multitask and prioritize workload
  • Excellent computer skills
  • Adaptable and dependable
  • Keen attention to detail
  • Able to remain calm in stressful situations
What other tests should you use to recruit a receptionist?

You might consider a variety of software skill tests depending on which software your receptionist might need to know, as well as verbal reasoning, situational judgement and personality tests (to assess cultural fit).

What is the cost for Picked’s receptionist test?

Picked operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

“Focusing on data reduced the subjective decision making from our hiring process and allowed us to reduce bias and make better hiring decisions.”
Izzie, Head of HR, iZettle, Sweden
Izzie, Head of HR, iZettle, Sweden

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